Krynex Systems ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect the information you share with us when you contact us through our website, lead forms, advertising, email, or any other channel.
This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Krynex Systems builds operational systems for growing businesses — including AI automation, websites, CRM setup, lead follow-up automation, and AI receptionist systems.
Website: krynexsystems.com
Email: hello@krynexsystems.com
For the purposes of UK GDPR, Krynex Systems is the data controller of the personal information you share with us.
2. What information we collect
When you enquire with Krynex Systems, we may collect:
- Your full name
- Email address
- Phone number
- Business or company name
- Website or social media link (if you choose to share one)
- Brief details of your enquiry — what you're looking to improve, your operational needs, or anything else you tell us
- Any other information you choose to provide voluntarily
We do not collect any sensitive personal data, financial information, or special-category data through our enquiry forms.
3. How we collect your information
We collect information in the following ways:
- Directly from you when you fill in our website contact form
- Through Meta (Facebook and Instagram) Lead Ads when you complete a form on those platforms
- By email at hello@krynexsystems.com
- When you book a consultation through our scheduling tools
- Through basic, privacy-friendly website analytics
4. Why we use your information
We use the personal data you share for the following purposes:
- Responding to your enquiry
- Booking and managing consultations or calls
- Providing the services you have engaged us for
- Sending relevant operational and project communication
- Improving how we communicate with current and prospective clients
We do not use your data for unsolicited marketing, and we do not sell or rent your information to anyone.
5. Lawful basis for processing
Under UK GDPR, we process your personal data on the following lawful bases:
- Consent — when you actively provide your details to enquire about our services
- Legitimate interests — when we follow up about your enquiry, manage your project, or improve our communication
- Contract — when we need to process your information to deliver the services you have engaged us for
- Legal obligation — when we are required to retain information for tax, accounting, or regulatory purposes
You can withdraw your consent at any time by emailing hello@krynexsystems.com.
6. Tools and platforms we use
To manage enquiries, follow up with leads, and deliver our services, we may use the following types of platforms. Each operates under its own privacy policy:
- Meta lead forms (Facebook and Instagram Lead Ads)
- Google Sheets and Google Workspace, for organising enquiry data
- CRM tools, for managing leads and customer information
- Email platforms, for sending follow-ups and project communication
- Booking tools, for scheduling consultations
- Website analytics tools, for understanding general site usage
- Automation tools, to streamline how enquiries are processed
Where we share your data with a third-party tool, we work only with providers that offer appropriate security and data protection safeguards.
7. Meta (Facebook and Instagram) Lead Ads
If you submit your details through a Meta lead form on Facebook or Instagram, Meta shares that information with us so we can respond to your enquiry.
The information we receive from Meta is the same data you provided in the form — typically your name, email, phone number, business name, and any other details you have entered.
We use this information solely to follow up about your enquiry and provide the service you have asked about. Meta's own handling of your data is governed by Meta's privacy policy, available at facebook.com/privacy/policy.
8. How we share your data
We do not sell, rent, or trade your personal information.
We only share your information with:
- Trusted third-party platforms we use to operate (see section 6)
- Professional advisers, such as accountants or legal advisers, where necessary
- Public authorities, where we are legally required to do so
9. How long we keep your data
- Enquiry data — up to 24 months from your last contact, unless you ask us to delete it sooner
- Active client data — for the duration of the engagement and up to 7 years afterwards, for accounting and tax records
- Analytics data — aggregated and anonymised wherever possible
You can request earlier deletion at any time by emailing hello@krynexsystems.com.
10. Your rights under UK GDPR
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request that we correct any inaccurate information
- Request that we delete your data (the "right to be forgotten")
- Restrict or object to how we process your data
- Request a copy of your data in a portable format
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please email hello@krynexsystems.com. We will respond within one month.
11. Cookies and analytics
Our website uses minimal cookies. We may use basic, privacy-friendly analytics to understand general website usage — for example, page views and traffic sources. We do not use cookies for behavioural advertising on our own site.
If we introduce any additional tracking in the future, we will update this policy and notify visitors accordingly.
12. Security
We take reasonable steps to protect your personal data, including secure transmission (HTTPS), access controls on internal tools, and working only with reputable third-party platforms.
No online system can be guaranteed to be completely secure, but we apply the same standards to your data that we apply to our own.
13. Children
Our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has shared their information with us, please email hello@krynexsystems.com and we will delete it.
14. Changes to this policy
We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. Where the change is significant, we may also notify you directly.
15. How to contact us
If you have any questions about this policy, or wish to exercise any of your rights, please contact: